Right of withdrawal

Right of withdrawal

Consumers according to KSchG have the right to revoke this contract within fourteen days without giving reasons.
The withdrawal period is:

  • 1. in the case of a service contract or a contract for the supply of water, gas or electricity, where they are not offered for sale in a limited volume or quantity, of district heating or of digital content not supplied on a tangible medium, fourteen days from the day of conclusion of the contract.
  • 2. in the case of a purchase contract, fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
  • 3. in the case of a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately, fourteen days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the last goods.
  • 4. in the case of a contract for the delivery of goods in several partial consignments or pieces, fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece.
  • 5. in the case of a contract for the regular delivery of goods over a fixed period of time, fourteen days from the day on which you or a third party named by you who is not the carrier took or has taken possession of the first goods.

    In order to exercise your right of withdrawal, you must inform us, Flow Drops GmbH, at Morzger Straße 85, 5020 Salzburg, Austria, e-mail: office@flowdrops.com, telephone: +43 664 5163807 by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory.

    In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

    Consequences of revocation 

    If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. In the case of sales contracts in which we have not offered to collect the goods ourselves in the event of cancellation, we may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. 

    If you have received goods in connection with the contract, you must return the goods without delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract to us or to

    ......................................................................................................

    LKV Logistik GmbH
    Attn: Flow Drops GmbH
    Salzachtalstraße 47
    5400 Hallein
    Austria

    to return or hand over the goods. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

    You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

    If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

    If the customer is an entrepreneur, a revocation is completely excluded. 

     

    Cancellation form

     

    (If you want to cancel the contract, please fill out this form and send it back)

     

    - To

    Flow Drops GmbH, Morzger Straße 85, 5020 Salzburg, AUSTRIA, office@flowdrops.com

     

    I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

         

    -Ordered on (*)/Received on (*)

     

    -Name of the consumer(s)

     

    -Address of the consumer(s)

       

    -signature of the consumer(s) (only in the case of notification on paper)

       

    -Date

       

    (*) Delete as applicable.

     

    Instructions for the smoothest possible handling of the return shipment 

    If possible, please return the item to us complete in the original packaging. Please use the return note (please enter the reason for return) and enclose it with the package. The use of the return note and the original packaging is not a "must", i.e. not a prerequisite for the assertion of your right, but simplifies and secures the processing for us.

    If you only want to return one item from the delivery, but have ordered other items that you now want to pay for by invoice, simply deduct the item you have returned from the invoice amount.

     

    The consumer shall not have the right to withdraw from contracts concerning 

    • 1. Services, if the trader - on the basis of an express request by the consumer pursuant to Section 10 FAGG as well as a confirmation by the consumer of his knowledge of the loss of the right of withdrawal upon complete performance of the contract - had commenced performance of the service before the expiry of the withdrawal period pursuant to Section 11 FAGG and the service was then completely performed,
    • 2. Goods or services whose price depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur within the withdrawal period,
    • 3. Goods that are manufactured according to customer specifications or are clearly tailored to personal needs,
    • 4. Goods that can spoil quickly or whose expiry date would be quickly exceeded,
    • 5. Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery,
    • 6. Goods which have been inseparably mixed with other goods after delivery due to their nature,
    • 7. Alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which cannot be delivered earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no control,
    • 8. Sound or video recordings or computer software supplied in a sealed package, provided that the seal has been removed after delivery,
    • 9. Newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications,
    • 10. Non-residential accommodation services, transport of goods, hire of motor vehicles and supply of food and drink and services relating to leisure activities, provided that in each case a specific time or period is contractually stipulated for the performance of the contract by the trader,
    • 11. The delivery of digital contents not stored on a physical data carrier, if the entrepreneur - with the express consent of the consumer, combined with the consumer's knowledge of the loss of the right of withdrawal in the event of premature commencement with the performance of the contract, and after providing a confirmation pursuant to Section 7 (3) FAGG - has commenced with the delivery before the expiry of the withdrawal period pursuant to Section 11 FAGG,
    • 12. urgent repair or maintenance work where the consumer has expressly requested the trader to visit him in order to carry out that work. If, during such a visit, the trader provides additional services which the consumer has not expressly requested or supplies goods which are not necessarily needed as spare parts during the maintenance or repair, the consumer shall have the right of withdrawal in respect of those additional services or goods.